Shipping policy

Shipping Policy

Last Updated: July 8, 2026

Thank you for shopping with Veralúmi Collective LLC. We are committed to providing a smooth shopping experience from the moment you place your order until it arrives at your door.

Order Processing

  • Orders are processed within 2–5 business days (Monday–Friday, excluding holidays).

  • Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

  • During product launches, holidays, or promotional events, processing times may be slightly longer.

Shipping Rates

Shipping costs are calculated at checkout based on your delivery address and selected shipping method.

Free Standard Shipping

  • Free standard shipping is available on U.S. orders of $100 or more (before taxes and after discounts).

Estimated Delivery Times

After your order has been processed:

  • Standard Shipping: 3–7 business days

  • Expedited Shipping: Available at checkout where applicable

Please note that delivery estimates are provided by the shipping carrier and are not guaranteed.

Shipping Locations

We currently ship within the United States.

At this time, we do not offer international shipping. We hope to expand our shipping destinations in the future.

Tracking Your Order

Once your order ships, you'll receive an email containing your tracking number. Please allow up to 24-48 hours for tracking information to update after the package has been accepted by the carrier.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect or incomplete address is provided, Veralúmi Collective LLC is not responsible for delays, lost packages, or additional shipping fees. If you notice an error after placing your order, please contact us as soon as possible. While we'll do our best to help, we cannot guarantee changes once an order has begun processing.

Lost, Delayed, or Stolen Packages

Once an order has been transferred to the shipping carrier, Veralúmi Collective LLC is not responsible for shipping delays caused by the carrier, weather conditions, or other circumstances outside of our control.

If your tracking shows that your package has been delivered but you have not received it, please:

  • Verify your shipping address.

  • Check with household members or neighbors.

  • Contact the shipping carrier directly.

  • Reach out to us if additional assistance is needed.

Damaged Packages

If your order arrives damaged, please contact us within 5 days of delivery and include:

  • Your order number

  • Photos of the damaged item(s)

  • Photos of the shipping packaging

We'll review your request and work toward an appropriate resolution.

Order Changes & Cancellations

Orders begin processing quickly. Because of this, we cannot guarantee order modifications or cancellations after an order has been placed.

If you need assistance, please contact us immediately, and we'll do our best to accommodate your request before shipment.

Questions

If you have any questions regarding shipping or your order, please contact our customer support team through the Contact page on our website.

Thank you for choosing Veralúmi Collective LLC. We appreciate your support and look forward to serving you.